Refund policy

Refunds and Returns 

If you have ordered items from us that you are unhappy with please contact us via email to be given a returns number if approved. 

We accept non faulty items back from our customers within 14 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.

Any items that you return due to being faulty will be refunded in full. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty/ damaged item. We aim to complete all refund processes within 14 working days.

Any orders returned after 14 days are not entitled to any refund.

For refunds please send an email to DeLuchay@gmail.com with your order number and you will be provided with returns confirmation and return address.